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ou arrive for work bright and early, ready for a productive

day. No sooner have you entered the building than you're

accosted by an employee who has a complaint. "Well," she

demands, "what are you going to do about it." You promise to

get back to her later in the day.

You head down the hall toward your office. An employee

greets you cheerfully. Another glares and grumbles. "I've got to

talk to him about that attitude," you think.

Stopping by the break room for coffee, you notice a few of

your staff seated around a table in the corner. "What's up." you

ask pleasantly, meaning to strike up a friendly conversation.

"Nothing," one of them mumbles. You surmise something is up,

considering how their conversation stopped abruptly when you

entered the room.

At your desk, you power on the computer to check your e-

mail. The usual: 37 messages and it's only 8:15. You'll attend to

them later. First, you need to check with the human resources

department about getting the new hire through orientation.

It's All About

Communication