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Knowledge is power.

Francis Bacon (1561-1626)

o you know, do you really know, what's going on in your

organization. The assertion that knowledge is power rings

as true today as it did four centuries ago. In any industry, organ-

ization, or daily process, when you don't know what you don't

know, it's going to cost you. For too many organizations the

costs (often hidden) of defects and waste in the way they oper-

ate are huge.

Having processes in which errors occasionally occur may

not seem such a big deal. But when you consider how many

errors may be lurking in company-wide processes, the mone-

tary impact on overall productivity, customer satisfaction, and

profitability multiplies dramatically! The Six Sigma approach to

managing is all about helping you identify what you don't know

as well as emphasizing what you should know, and taking

action to reduce the errors and rework that cost you time,

money, opportunities, and customers. Six Sigma translates that

knowledge into opportunities for business growth.

What Is

Six Sigma.